Support & Guidance

FAQs about Khaled Hadjeres LLC

Find quick answers about our services, projects, payments, timelines, and how we work with you as your web development & UI/UX partner.

Updated: November 2025 Web Development • UI/UX • E-commerce • Branding
Short, clear answers No legal jargon Focused on real projects
  • How we start and manage projects together.
  • What you can expect in terms of timelines, payments, and communication.
  • Technical topics like hosting, domains, and maintenance explained simply.
1. General Questions
Getting started with Khaled Hadjeres LLC
What does Khaled Hadjeres LLC actually do?
We build, design, and maintain modern digital experiences for your brand.
We are a Delaware-registered web development and design company focused on:
  • Custom websites (corporate, landing pages, portfolio, personal brands).
  • Full UI/UX design for web & mobile interfaces.
  • E-commerce stores (Shopify & custom PHP solutions).
  • Brand identity (logo, color system, typography & web style guide).
How do we start working together on a project?
Simple 3-step onboarding: discovery, proposal, and confirmation.
We usually follow this process:
  • 1. Discovery Call or Email: You explain your idea, goals, and timeline.
  • 2. Proposal & Pricing: We send a structured proposal with scope, features, and pricing.
  • 3. Approval & Deposit: Once you approve, you pay the deposit and we book your start date.
Do you work with international clients?
Yes — we serve clients in North America, Europe, and beyond.
Yes, absolutely. We work remotely with clients worldwide using email, Zoom, and project management tools. Invoices are typically issued in USD, and payments can be made by credit/debit card or other supported gateways.
2. Services & Projects
Scope of work, packages & deliverables
Which services can I hire Khaled Hadjeres LLC for?
From small landing pages to full brand systems and custom platforms.
Our main service areas include:
  • Web Development: Business websites, landing pages, custom PHP apps.
  • UI/UX Design: Wireframes, design systems, prototypes.
  • E-commerce: Shopify stores, product pages, checkout flows.
  • Branding: Logos, color palettes, typography and visual guidelines.
  • Technical Setup: Domains, hosting, SSL, basic analytics setup.
  • Ongoing Support: Minor updates, content changes, and small improvements.
Can you redesign or fix my existing website?
Yes, we often modernize and repair existing sites.
Yes. We can:
  • Audit your current website and suggest improvements.
  • Improve UI/UX, layout, and mobile responsiveness.
  • Fix technical issues such as broken links, slow loading, or layout bugs.
  • Gradually migrate to a more modern stack if needed.
Do you provide content (text, photos, product descriptions)?
We can support you with structure and guidance, and optionally content creation.
Normally, you provide the final content (text, photos, products), but we can:
  • Help you structure your content sections.
  • Provide copywriting support as an optional add-on.
  • Recommend image style and format for the best result.
3. Payments, Pricing & Invoices
How payment works when you work with us
How do you usually structure payments?
Most projects use a milestone-based structure.
For most projects:
  • Deposit: A non-refundable deposit is required to book your project slot.
  • Mid-Milestone: A second payment is made after design approval or a key milestone.
  • Final Payment: The remaining balance is paid before final delivery or going live.
The exact structure is clearly written in your proposal and invoice.
Which payment methods do you accept?
We support secure online payments for international clients.
You can usually pay via:
  • Major credit/debit cards (through our payment gateway).
  • Other options may be available depending on your country.
All details and links are included directly in the invoice you receive.
Are deposits refundable if I change my mind?
In most cases deposits are non-refundable, because time is reserved for your project.
Deposits are generally non-refundable, as they reserve our time and planning for your project. If you need to reschedule, contact us as early as possible — in some situations we may move your slot to a later date depending on availability.
4. Technical, Hosting & Maintenance
Domains, hosting, updates & long-term support
Do you provide hosting or should I buy my own?
We can guide you either way and help with setup.
You are free to:
  • Use your own hosting provider (we’ll request secure access for deployment), or
  • Ask us for recommendations based on your traffic, budget, and location.
In all cases, we help with:
  • Domain connection & DNS setup.
  • SSL (HTTPS) activation where supported.
  • Basic performance & security best practices.
What happens after the website is launched?
You keep full access; we can still support you as needed.
After launch:
  • You receive admin access (or equal) to your website and hosting (if applicable).
  • We deliver final files or credentials as agreed in the proposal.
  • You can request a small training session on how to edit basic content.
  • You may optionally book a maintenance or support package for ongoing updates.
Do you guarantee that my website will never break?
We build with care, but no one can guarantee “never”.
We follow good practices and test your website carefully before launch. However, things like:
  • Third-party plugins or services,
  • Hosting changes, server outages, or
  • User changes to code or settings
can affect stability over time. That’s why we recommend:
  • Regular backups.
  • A maintenance plan, especially for complex or high-traffic sites.
5. Communication & Support
How we communicate and handle updates
How do we communicate during a project?
Clear, documented communication is essential for a good result.
We usually communicate via:
  • Email for all key decisions, approvals, and files (so everything is documented).
  • Optionally, Zoom / voice calls for complex topics or kick-off meetings.
You’ll always know:
  • What we are working on now.
  • What is coming next.
  • What we need from you (content, feedback, access, etc.).
What if I need changes after the project is finished?
Small tweaks vs. new features are treated differently.
  • Minor corrections shortly after delivery (typos, small display issues) are usually included.
  • New features, new pages, or big design changes are treated as new work and quoted separately.
We’ll always clarify what is included and what counts as an additional request.
How quickly do you respond to emails?
We respect your time and aim for clear expectations.
During active projects, we usually respond within 1–2 business days, excluding weekends and holidays. For urgent technical issues, mention “URGENT” in your subject line — we will do our best to respond as quickly as possible depending on the situation and any support agreements.